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General FAQ's

What makes MEL candles different from other beeswax candles?

MEL candles are crafted with third-party tested, 100% pure Portuguese beeswax, ensuring a clean and natural burn free from additives, toxins, or synthetic fragrances. We take a deeply intentional approach to every step of the process—sourcing our beeswax sustainably, using natural plant-based dyes for select candles, and embracing traditional artisanal methods. Our candles are designed not just for illumination, but for ritual, connection, and mindful living. When you choose MEL, you’re choosing a candle that honors the bees, the environment, and the beauty of slow, intentional craftsmanship.

Are your candles 100% pure beeswax?

Yes, MEL candles are made with 100% pure beeswax, without any paraffin, soy, or other wax blends or additives. Our beeswax is third-party tested to ensure its purity and quality, guaranteeing a clean, non-toxic burn. The only addition to some of our candles is a natural cotton wick and, in select cases, plant-based pigments for color. We believe in honoring the integrity of beeswax, allowing its natural properties—like its subtle honey aroma and air-purifying benefits—to shine through.

Where is your beeswax sourced from?

We source our beeswax exclusively from Portuguese apiaries that prioritize sustainable and ethical beekeeping practices. By working with responsible beekeepers, we support practices that protect the health of bee populations while maintaining the integrity of the wax.

Do your candles contain any additives or fragrances?

No, MEL candles are completely free from synthetic additives, artificial fragrances, and chemical enhancers. We believe in preserving the purity of beeswax, allowing its natural light honey aroma to subtly scent your space. For our colored candles, we use only organic plant-based pigments derived from natural sources like indigo, paprika, and matcha—never synthetic dyes. Our commitment to simplicity and purity ensures that every MEL candle burns cleanly, safely, and in harmony with nature.

Do you use synthetic dyes in your colored candles?

natural plant pigments, never synthetic dyes. We believe in keeping our candles as natural as possible, which is why we use botanical ingredients like indigo leaf powder, paprika, and matcha to create rich, earthy tones. These natural dyes not only align with our commitment to sustainability but also ensure that our candles remain free from artificial additives or harmful chemicals.

Because we use natural pigments, slight variations in color may occur—this is part of the beauty of working with organic materials. Each candle is unique, just like the natural world that inspires it.

Product & Candle Care

How should I care for my beeswax candle for the best burn?

Proper candle care ensures a longer, cleaner burn. To get the most out of your MEL beeswax candle, follow simple steps like trimming the wick, allowing a full wax pool to form, and burning in a draft-free area.

For a full guide on burning tips and best practices, check out our Candle Care & Burning Tips page.

Why is there sometimes a white film (bloom) on my candle?

The white film, known as bloom, is a natural characteristic of pure beeswax. It develops over time as the natural oils in the wax rise to the surface, creating a soft, powdery appearance. This is a sign of high-quality, 100% pure beeswax and does not affect the candle’s performance.

If you prefer a polished look, you can easily remove bloom by gently rubbing the candle with a soft cloth or warming it slightly with your hands.

Leran more here : The Beauty of Bloom

How do I properly trim the wick?

Keeping your candle wick trimmed is essential for a clean and even burn. Before each use, trim the wick to about 5mm (¼ inch) to prevent excessive flickering, soot, and uneven burning.

For best results, use wick trimmers or scissors to make a clean cut. If the wick becomes too long while burning, extinguish the candle, let the wax harden, and then trim before relighting.

For more details on proper wick care, visit our Candle Care & Burning Tips page.

Can I reuse the wax from my candle?

Yes! Leftover beeswax can be repurposed in several ways instead of going to waste. You can melt it down to make new candles, wax melts, or even use it for DIY projects like wax wraps or wood polish.

Even better, MEL offers a Wax Recycling Program, where you can send in your leftover beeswax, and in return, receive a fresh MEL candle. This initiative ensures that every bit of wax gets a second life while supporting a sustainable, closed-loop system.

Learn more about our Wax Recycling Program and how you can participate.

Orders & Shipping

Where do you ship?

e are currently only shipping within Portugal.

How long will my order take to arrive?

Orders are carefully packed and shipped within 2–5 business days.

Do you offer international shipping?

At the moment we do not ship Internationally.

Can I modify or cancel my order after placing it?

We understand that sometimes things change. If you need to modify or cancel your order, please contact us at melhivetohome@gmail.com as soon as possible.

  • Changes or cancellations can only be made before your order has been processed or shipped.
  • Once an order has been packed or dispatched, we’re unfortunately unable to make changes.
  • If your order has already shipped, you may still initiate a return once it arrives (see above for return conditions).

Returns & Exchanges

What is your return/exchange policy?

Each MEL product is handcrafted with intention, and we hope you’re delighted with your purchase. If something isn’t right, please review our policy:

  • Returns: We accept returns of unused and undamaged items within 14 days of delivery. Items must be returned in their original condition and packaging.
  • Exchanges: If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo. We’ll gladly arrange a replacement.

Non-Returnable Items:

  • Burned or used candles
  • Custom or made-to-order items
  • Items purchased on sale

Refunds: Once your return is received and approved, a refund will be issued to your original payment method. Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the item is faulty or incorrect.

We do offer a MEL Beeswax Return Program that is designed as a loyalty exchange for our valued customers, allowing you to send back your used MEL beeswax so we can transform it into something new for you. Learn more.

To Initiate a Return

Please email melhivetohome@gmail.com with your order number and reason for return. We’ll guide you through the next steps.

What if my candle arrives damaged?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo. We’ll gladly arrange a replacement.

Wholesale & Custom Orders

Do you offer wholesale pricing?

Yes. MEL offers wholesale pricing for aligned retailers, studios, and wellness spaces who share our values of sustainability, tradition, and ritual. If you’re interested in stocking MEL candles, please email us with some details about your shop or space, and we’ll send you our current line sheet and terms.

Can I place a custom candle order for events or gifts?

Absolutely. We love working on meaningful, custom creations for weddings, rituals, events, and special gifts. If you have a specific size, or color in mind, get in touch with us at melhivetohome@gmail.com to discuss options and timelines. Minimums may apply depending on the order.

Contact & Support

How can I contact MEL?

You can reach us anytime at melhivetohome@gmail.com or through the contact form on our website. We aim to respond within 1–2 business days.

Where can I find updates about new products or restocks?

The best way to stay in the loop is by joining our newsletter and following us on Instagram @mel.hivetohome. We share restock dates, product launches, and behind-the-scenes updates there first.

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